The Channel has shifted significantly in the past few years. Channel Partners are working with multiple Vendors; end-users are driving digital transformation, and customers want business outcomes instead of solutions. In addition, new IT channels are cropping up across the landscape as S-a-a-S and other as-a-service Vendors enter the market with always on, from anywhere, cloud-based platforms to address user pain points.
IT Vendors dedicate considerable resources to writing, publishing, and maintaining Channel Partner blog platforms. The topics range from solution updates, to portal asset additions, to news and launches, to upcoming events (on and offline), and more. All of which is valuable information to help Partners grow their businesses alongside your solutions… when and if they actually engage with and read the content. Sadly, there are over two million blog posts published online every day and of the published B2B blogs, anywhere from 60 – 90 percent go unread.
Hiring the right Channel Account Managers (CAMs) can make or break your relationship with Channel Partners, increase (or decrease) their ability to drive revenue with your solutions, and greatly impact their willingness to engage with your teams. In a recent presentation at the 20th anniversary of Channel Focus North America, Heather K. Margolis gave details on the top traits of world-class CAMs. Here are three to look for when hiring an effective CAM: Read more